Project Management
Drainage and Wastewater Residential Customer Education Program Development
From 2017-2019, Nanda managed a team of community based social marketing experts and multicultural outreach strategists to guide Seattle Public Utilities in the development of a strong wastewater education program. The program focused on sewer drain protection, side sewer maintenance, and improved customer access to programs and services.
The NLBG Consulting team conducted comprehensive behavioral research and designed and implemented a pilot customer education campaign with the ultimate goals to: 1) Reduce fats, oils, and grease poured down the drain to protect public health, the environment, and Seattle’s aging infrastructure; and 2) Ensure that Seattle’s diverse residents have access to clear, helpful information from SPU.
Research activities included city-wide electronic surveys; intercept surveys in English, Vietnamese, Spanish, Tagalog, and Chinese; focus groups; one-on-one interviews; door-to-door outreach; and special attention to multifamily property needs and nuances. Research results fueled a successful behavior change campaign with the NLBG team developing messages, taglines, collateral materials, visual prompts, and evaluation metrics.
As overall Project Manager, Nanda facilitated regular meetings with key SPU staff and managed all invoices, timelines, deliverables, tracking, stakeholder presentations, and overall activities.
Community Involvement for Capital Projects – South Park Pump Station
West Seattle High-Rise Bridge Communications
Coming Soon!
Public Involvement & Community Engagement
Fresh Fruits & Vegetable Program
From 2019-2020, worked with the City of Seattle’s Office of Sustainability to enhance efforts to offer no-cost, daily fresh fruits and vegetables to elementary schools with high free and reduced lunch program enrollment. Worked with eligible schools to generate interest in the program, ascertain the needs of each school, and address obstacles preventing their participation. Developed outreach materials for students and staff, communicated regularly with schools, and tracked participation.
Pearl Street Drainage Improvement Project
Providing community outreach for a multi-year infrastructure improvement project in Seattle’s west Beacon Hill neighborhood meant to help reduce storm-related combined sewer backups and flooding. Working with Seattle Public Utilities to provide up-to-date communications and hear input from design through construction. Work includes: drafting listserv posts, coordinating public open houses, sharing information door-to-door, writing and translating fact sheets, and managing graphics creation for online and written materials.
Seattle Public Schools and City of Seattle Partnership Agreement
In 2018, worked with Triangle Associates to coordinate community engagement efforts between multiple city departments and school-related entities as well as the general public. Facilitated creation of a public engagement plan that included early outreach to stakeholders to hear interests, concerns, and opportunities for equitable engagement. Coordinated meetings and team communication. Led writing efforts and public engagement planning. Ultimately, the clients ended the project before completing public engagement efforts.
Meydenbauer Basin / NE 8th & 100th Storm Drain Replacement
Terminal 117 Cleanup & Construction Public Engagement
Facilitation
Zero Waste Washington
Midlakes Pump Station Redevelopment
Volunteer & Event Coordination
King County Household Hazardous Wastemobile Education Program
King County Master Recycler Composter Program
Waste Reduction & Recycling Technical Assistance
School Recycling Assistance Program
Multifamily Recycling Research and Multicultural Outreach
Editing, Writing, Research
Antioch University graduate studies research
Recycling & Solid Waste Program Coordinator for the University of Washington
Social Marketing & Behavior Change
Drainage and Wastewater Residential Customer Education Program Development
From 2017-2019, Nanda managed a team of community based social marketing experts and multicultural outreach strategists to guide Seattle Public Utilities in the development of a strong wastewater education program. The program focused on sewer drain protection, side sewer maintenance, and improved customer access to programs and services.
The NLBG Consulting team conducted comprehensive behavioral research and designed and implemented a pilot customer education campaign with the ultimate goals to: 1) Reduce fats, oils, and grease poured down the drain to protect public health, the environment, and Seattle’s aging infrastructure; and 2) Ensure that Seattle’s diverse residents have access to clear, helpful information from SPU.
Research activities included city-wide electronic surveys; intercept surveys in English, Vietnamese, Spanish, Tagalog, and Chinese; focus groups; one-on-one interviews; door-to-door outreach; and special attention to multifamily property needs and nuances. Research results fueled a successful behavior change campaign with the NLBG team developing messages, taglines, collateral materials, visual prompts, and evaluation metrics.
As overall Project Manager, Nanda facilitated regular meetings with key SPU staff and managed all invoices, timelines, deliverables, tracking, stakeholder presentations, and overall activities.
Kitsap County Recycling Contamination Reduction Outreach Program
Coming Soon!